Troubleshooting

Troubleshoot Identity and access enablement, Sysdig’s tool for cloud infrastructure entitlement management (CIEM) .

Suggestions

Check read Access

Sysdig’s Identity and Access feature needs read access for specific resources such as Identity and Access Management (IAM) to function. Certain Amazon Web Services (AWS) policies block Sysdig from reading data:

  • Service control policies (SCP): Ensure there are no restrictions on read access to IAM.
  • Certain region level policies that restrict everything to be read from that specific region.

Check Role Provisioning

Verify the role provisioned for Sysdig is correct with this API.

Check Health of cloud-connector

For AWS, verify the cloud-connector component is healthy by following these steps:

  1. In the Sysdig Secure UI, navigate to Identity → Identity Overview.

  2. Click Learning Status in the top right corner.

Your connected cloud accounts appear with the status of the cloud-connector and the last time Sysdig received an event listed.

If cloud-connector is Disconnected and the(Last Event Sent timestamp is older than a few hours, user activity will not be monitored. Please check logs and contact Sysdig support to help resolve the issue.

Limitations

  • Currently, only the identity-based policies (managed, inline, and group policies), Organization SCPs, and permission boundaries are considered for permission calculation. Resource-based, Access control lists (ACLs), and Session policies are not yet accounted for during permission calculations.

    • AWS Last seen timeis based on GetServiceLastAccessedDetails. For more information, see Amazon’s documentation.
    • The AWS permissions used by IAM identities is based on user activity observed in Cloudtrail logs. Currently, permissions used after assuming roles are not taken into account.