Add Browser Files

Sysdig support may request additional files related to the browser.

After generating the files, add them to the Support ticket you created. Review the file upload tips on that page.

Submit a Web Browser Log Using HAR Files

Use a HARfile to log a web browser’s interaction with Sysdig Monitor or Sysdig Secure.

When debugging issues (particularly for On-Premises installations) you may be asked to provide a HAR file to Sysdig Support to help isolate the root cause of an issue.

NOTE: HAR files contain sensitive information from your browser session while recording, such as the content of the pages you downloaded, cookies, or other personal details.

See below for browser-specific steps to gathering HAR files.

Chrome

Record your session using the Network tab in the Developer Tools in Chrome. Follow the steps 1-6 below to prepare for recording and steps 7-9 to record your problematic operation.

  1. Login to Sysdig Monitor and navigate to a page where you are experiencing an issue

  2. Open the Developer Tools from the Chrome menu (Menu > More Tools > Developer tools)

  3. Click on the Network tab

  4. Look for a round button at the top left of the Network tab. Make sure it is red. If it is grey, click it once to start recording.

  5. Make sure the box next to “Preserve log” is unchecked and next to “Disable cache” is checked

  6. In the main browser window, refresh the page in the Sysdig Monitor application

  7. Reproduce your issue in as few steps as possible

  8. Click the red Record button to stop the recording.

  9. Save the capture by right-clicking anywhere within the on the grid and choosing “Save All as HAR with Content”

  10. Close Developer Tools by pressing the in the upper-right of the console

Firefox

Record your HTTP session using the Network option in the Developer Tools in Firefox. Follow the steps 1-4 below to prepare for recording and steps 5-6 to record your problematic operation.

  1. Login to Sysdig Monitor and navigate to a page where you are experiencing an issue

  2. Open the Developer Tools from the menu in the upper-right of your Firefox window

  3. Click on Network in the Developer menu

  4. In the main browser window, refresh the page in the Sysdig Monitor application

  5. Reproduce your issue in as few steps as possible

  6. Save the capture by right-clicking anywhere within the on the grid and choosing “Save All As HAR”

  7. Close Developer Tools by pressing the in the upper-right of the console

Other Browsers

Chrome and Firefox are the only browsers for which Sysdig currently provides steps for gathering HAR file data. If you have an issue that requires reproducing with a different browser, contact Sysdig Support.