Contact Sysdig Support
Sysdig offers a wide range of ways to reach Support for technical assistance. The recommended option is opening a support case in the Customer Support Portal. Use your Sysdig credentials to log in.
See Submit a Support Ticket for information on supplementing your case with relevant logs.
Additional Methods to Reach Support
For your convenience, Sysdig provides alternative methods to reach Sysdig Support.
Fill Out a Web-Based Form
Open a support ticket by filling in the web-based form.
Use the Product UI
To access Sysdig Support from the UI:
Click your account name in the bottom left panel to open the User menu.
Under Help, click Support Website to open the Sysdig Support website.
Scroll down to the bottom of the page and under Submit a Ticket, click Contact Support.
Fill out the ticketing page and click Save.
A case number is assigned to your ticket. Support will review your case and contact you.
Chat with Support
On the Sysdig Monitor or Sysdig Secure UI, click the Chat with Us icon to contact the Customer Success team.
Email email@example.com with the details of your problem to open a support case.
Use Slack (Premium Only)
If you have a premium subscription, you can contact Sysdig Support through Slack Connect for no extra fee.
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