Contact Sysdig Support

Sysdig offers a wide range of ways to reach Support for technical assistance. The recommended option is opening a support case in the Customer Support Portal. Use your Sysdig credentials to log in.

See Submit a Support Ticket for information on supplementing your case with relevant logs.

Additional Methods to Reach Support

For your convenience, Sysdig provides alternative methods to reach Sysdig Support.

Fill Out a Web-Based Form

Open a support ticket by filling in the web-based form.

Use the Product UI

To access Sysdig Support from the UI:

1. Click your account name in the bottom left panel to open the User menu.

2. Under Help, click Support Website to open the Sysdig Support website.

3. Scroll down to the bottom of the page and under Submit a Ticket, click Contact Support.

4. Fill out the ticketing page and click Save.

   A case number is assigned to your ticket. Support will review your case and contact you.

Chat with Support

To contact the Customer Success team from the Sysdig Monitor or Sysdig Secure UI, select the the Chat with Us icon from the bottom of the left navigation bar.

This button may be unresponsive if you have disabled Usage Data in your Privacy Settings. See Individual User Settings

Email Support

Email support@sysdig.com with the details of your problem to open a support case.

Use Slack (Premium Only)

If you have a premium subscription, you can contact Sysdig Support through Slack Connect for no extra fee.