This page describes the tools Sysdig offers to help its users solve potential issues on their own.
Access Self-Help Tools
Click the icon in the Sysdig Monitor UI to access the self-help tools (boxed in green, below).
Try these before reaching out to Support.
Documentation (Support Website)
When in doubt, check the user guides first.
Within the Sysdig Monitor menu, click
Support Website to reach a landing page for each of the
documentation sets, as well as a link to submit a support ticket.
Sysdig Monitor has several built-in walkthroughs available to acquaint users with the interface and to get started creating dashboards and alerts.
Walkthroughs to access them from within the Sysdig Monitor
The current walkthroughs include:
Sysdig provides regular training webinars to assist new and experienced users with Sysdig products. To review and sign up for upcoming training sessions:
Information(question mark) icon in the management section of the left-hand sidebar:
Training Sessionto open the webinar list in a new browser tab.
Sysdig Monitor users can access chat support with Sysdig employees through the web interface.
To access the chat function:
Chat(message bubble) icon in the bottom right corner of the Sysdig Monitor interface:
New conversationbutton to start a new chat, or the
See previouslink to review previous chat logs.
Before calling Sysdig support, check for agent connectivity problems yourself, using on the tips on this page.
Problem: A host is not showing up in the user interface
Problem: You see “Error, connection_manager: Lost connection” messages in the agent’s log file.
Possible Cause: Suspect agent connectivity problems and troubleshoot for those.
The agent log file is located at
Perform the following checks and see if it solves your problem:
Confirm that you have not used all available agent licenses.
The agent license count is available in the Settings > Subscription tab. Administrators can purchase additional agent licenses from that tab if needed.
Confirm basic connectivity through your firewall:
Confirm the correct port is open through your firewall:
telnet collector.sysdigcloud.com 6443
In earlier versions, the Sysdig Agent connected to port 6666. This behavior has been deprecated, as the Sysdig agent now connects to port 6443.
Check MAC Addresses
Check for duplicate MAC addresses in your hosts.
When the agent starts, an entry in the
file reports the host’s MAC:
2016-09-26 10:20:25.982, 2363, Information, machine id: a2:11:0b:84:11:21
Compare the logged MAC address to any existing reporting agents in the
Explore tab using the
Hosts & Containers hierarchy.
Check Access Key
Go to Settings > Agent Install to see the access key and confirm it is correct.
The Sysdig agent key is configured in the agent config file (
opt/draios/etc/dragent.yaml ). See also Understanding the Agent
Upgrade the Sysdig Agent
The agent is routinely updated to include new features and resolve bugs. Many times problems can be resolved by upgrading the agent.
If Self-Help Fails
If you still experience issues, Contact Support.
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