Submit a Support Ticket
Provide essential details on your ticket for Sysdig support to help resolve your issues.
Ticket Details to Include
Add details in the Description box (see below for tips on what to enter):
Operating System: Orchestrator: Agent Version: Company Name:
Review Host Requirements for Agent Installation to confirm that your operating system is supported.
Submitting the output of
uname -a and
lsb_release -a will help
Sysdig support determine if the kernel is supported.
If you have a custom kernel and the kernel development headers are not available, you will not be able to install our agent.
Also note if the Linux distribution used inside your application’s container is not the same as the host.
lsb_release is part of a software package called the LSB core, which
is not necessarily installed on your system by default. If it is not
installed, see https://wiki.itcollege.ee/index.php/Lsb_release.
When using the Sysdig agent in an orchestration infrastructure (Kubernetes, GKE, Mesos, etc.), submit the details of how the the infrastructure was installed.
Which Kubernetes version
The cloud provider being run under (AWS, GKE, etc)
The number of nodes
The authentication method configured for the API server
To verify which agent version you are running, either:
Use the following command:
~$ sudo docker exec -it <container_id> /opt/draios/bin/dragent --version
Check the Sysdig Monitor UI, by applying the
Host & Containers > Sysdig Agent Summaryview in the
Known issues may be resolved by upgrading to the latest agent version.
See also: Agent Upgrade.
If basic ticket information is insufficient to resolve the issue, a Sysdig support engineer may ask you to upload additional log files or support bundles.
The following sections describe how to collect and deliver them to Sysdig support.
File Upload Tips
Attach files rather than cutting/pasting logs or config files into the email body. Important formatting will be preserved.
Compress large files before attaching. Files over 20MB will require Sysdig support to supply you with a download link.
Include the host name the files came from.
Add files as applicable:
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