JIRA Ticketing
This integration allows Sysdig users to open JIRA tickets within the Sysdig Secure UI and assign them to team members directly. The first iteration allows users to open tickets from CIEM/Identity recommendations from the Home page, after an Administrator has configured the integration.
At this time, the JIRA issue types a user can open are: Bug
, Story
and Task
.
Configure a JIRA Ticketing Integration
Prerequisites
Admin access to Sysdig Secure SaaS
A JIRA Cloud account with the appropriate permissions (see below)
Log in to your JIRA account and generate the API token from Atlassian.
- The API token must be created by the same User you input when creating a new Jira Ticketing Integration
- The best practice is to set up the integration with a service account’s email rather than an individual’s email
Required Permissions
The Administrator with the JIRA API token who is setting up the integration must have the following:
- Permission to access Jira
Administer Jira
global permissions, or at least:Permissions to create issues
in theJIRA project
associated with SysdigPermissions to create attachments
in theJIRA project
associated with issues coming from Sysdig.
The Sysdig user who will create tickets in the UI must have one of the following:
Administer Jira
global permission, orBrowse Projects
permission for theJIRA project
associated with Sysdig, orAdminister Projects
permission for theJIRA project
associated with Sysdig
Steps
Log in to Sysdig Secure as
admin
and navigate toSettings > Ticketing Integrations
.Select
Jira
. The integration window is displayed.Complete all the fields:
- Integration Name: A sensible name
- Atlassian Cloud URL: Your JIRA account URL, e.g., https://myacount.atlassian.net
- Email: The email address of the API token holder, which matches the email used in the JIRA Cloud account
- API Token: The JIRA token generated in the Prerequisites
Click
Save
. TheJira
integration will be listed on the Ticketing Integrations page withActive
status.
Test the Integration
To use the integration, go to the Sysdig Secure Home page and check an Identity finding/recommendation, as described here.
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