JIRA Ticketing

This integration allows Sysdig users to open JIRA tickets within the Sysdig Secure UI and assign them to team members directly. The first iteration allows users to open tickets from CIEM/Identity recommendations from the Home page, after an Administrator has configured the integration.

At this time, the JIRA issue types a user can open are: Bug, Story and Task.

Configure a JIRA Ticketing Integration

Prerequisites

• Admin access to Sysdig Secure SaaS

• A JIRA Cloud account with the appropriate permissions (see below)

• A JIRA API Token

  Log in to your JIRA account and generate the API token from Atlassian.

Required Permissions

The Administrator with the JIRA API token who is setting up the integration must have the following:

• Permission to access Jira
• Administer Jira global permissions, or at least:
  • Permissions to create issues in the JIRA project associated with Sysdig
  • Permissions to create attachments in the JIRA project associated with issues coming from Sysdig.

The Sysdig user who will create tickets in the UI must have one of the following:

• Administer Jira global permission, or
• Browse Projects permission for the JIRA project associated with Sysdig, or
• Administer Projects permission for the JIRA project associated with Sysdig

Steps

1. Log in to Sysdig Secure as admin and navigate to Settings > Ticketing Integrations.

2. Select Jira. The integration window is displayed.

   

3. Complete all the fields:

   • Integration Name: A sensible name
   • Atlassian Cloud URL: Your JIRA account URL, e.g., https://myacount.atlassian.net
   • Email: The email address of the API token holder, which matches the email used in the JIRA Cloud account
   • API Token: The JIRA token generated in the Prerequisites

4. Click Save. The Jira integration will be listed on the Ticketing Integrations page with Active status.

Test the Integration

To use the integration, go to the Sysdig Secure Home page and check an Identity finding/recommendation, as described here.